Refund policy
Refund policy
We want you to sleep better. If your DozeBand isn't right for you, you can return it for free within 30 days of delivery.
Eligibility
- Returns must be requested within 30 days of the date your order was delivered.
- Items should be in like-new condition, with the charging cable and original packaging if you still have it.
- Damaged, defective or incorrect items are always covered, whatever their condition (see below).
- Gift cards are not returnable.
How to start a return
Email us at dozebandzzz@gmail.com with your order number and the item(s) you'd like to return. We'll reply with return instructions and a free prepaid return label. Please don't send items back without contacting us first, as returns sent without instructions may not be accepted.
Return shipping
Returns are free. We'll email you a prepaid return shipping label, whether you changed your mind or your item arrived damaged, defective or wasn't what you ordered.
Refunds
Once your return is received and inspected, we'll email you to confirm. Approved refunds go back to your original payment method and usually appear within 5–10 business days, depending on your bank.
If you bought items as part of a bundle deal (for example, Buy 2 Get 1 50% Off) and return only part of the order, the refund will be the amount you actually paid for the returned item after the discount.
Damaged, defective or wrong items
Please inspect your order when it arrives. If something is damaged, faulty or not what you ordered, email dozebandzzz@gmail.com within 30 days of delivery with your order number and a photo or short video of the issue. We'll send a replacement or issue a full refund, and in many cases you won't need to send the item back.
Exchanges
Want a different color or character? The fastest way is to return the item you have and place a new order for the one you want. Or email us and we'll help.
Questions
Contact us anytime at dozebandzzz@gmail.com.